AI Assist
The most common concern before adopting AI is data security. And rightly so: the agent works with correspondence, contacts, and internal information. Let's break down what to watch for.
The least-privilege principle
The agent should be granted only the access needed for a specific task. The fewer excessive rights, the lower the risk. Access can always be narrowed or revoked.
Where and how data is stored
Clarify where data is physically stored, whether it is encrypted, and how long dialogues are retained. Transparent answers to these questions are a sign of a reliable provider.
Control over the agent's actions
Critical actions (payments, deletion, sending externally) should require confirmation or be restricted. You always remain the "owner" of the process.
Security is not a single feature but a set of rules: access, encryption, logging, and action control.
What to agree on at the start
- The list of systems and access levels;
- The data retention and deletion policy;
- Rules for handing the chat to a human;
- Logging of the agent's actions.
When these questions are agreed in advance, adopting AI becomes safe and manageable.
