AI Assist
In a product business, most sales happen in direct messages: "Is it in stock?", "Which size?", "How much is delivery?". If there is no reply within minutes, the customer closes the chat and goes to another seller. An AI bot for a product business replies instantly and drives the order to checkout.
Why a product business needs an AI agent
A flow of repetitive questions about availability, price, sizes, and delivery overloads managers, and the peak of inquiries falls on evenings and weekends. An AI agent closes the routine 24/7 and loses no inquiry.
What an AI bot for a product business can do
- Answers about availability, prices, sizes, and colors;
- Places orders and collects delivery details;
- Informs about the shipment status with the courier service;
- Reminds the customer to pick up the parcel to reduce unredeemed orders.
What results it delivers
Based on averaged data across AI Assist clients in the product business niche, the average first-reply time drops from 6 minutes to 8 seconds, and the number of placed orders grows by +18% within 2 months. These are averaged figures across clients, not the data of a single store.
The bot answers from your catalog and price list — no made-up claims about availability or prices.
How to start the rollout
Upload the catalog, price list, and delivery terms, set up checkout and pickup-reminder scenarios, integrate with the CRM and the courier service, and launch the bot on Instagram, Telegram, and the website. The solution combines the AI Sales Agent and AI Support; more in the article on the AI sales chatbot.
