AI AssistCustomer Support Automation: AI Replies in 5 Seconds
The customer never waits in a queue, even at 2 a.m. The AI operator resolves up to 80% of requests itself and hands the hard ones to a human with the full chat history.
Trusted by
Automated sales manager: answers inquiries, qualifies clients, and hands hot leads to the sales team.
Inquiries are handled instantly and around the clock — no lead is lost after hours.
kaskad-s.comWhat your support is losing right now
Customers leave before they get a reply
Every minute in the queue is frustration and a reason to switch to a competitor. At night and on weekends, questions go unanswered entirely.
Agents keep answering the same thing
80% of requests are repeats about order status, payment and returns. The team burns out on routine instead of the hard cases.
Costs grow with the volume
More customers means more agents and shifts. Support becomes a line item that only gets more expensive.
What Customer Support Automation Covers
A reply in 5 seconds, not 2 hours
The customer writes at any hour and gets a resolution from your knowledge base at once. The queue stays at zero even at peak times.
Up to 80% of requests — without a human
The bot closes routine questions about orders, payment and returns itself. Agents take only what truly needs a human.
−60% support costs
The same request volume is handled without hiring new agents or night shifts. Support stops getting pricier as you grow.
Hard cases go to a human — with context
If a case is non-standard, the bot hands the chat to an agent with the full history — the customer never has to repeat everything.
Where this changes customer service
Businesses with a flow of repetitive questions
Services with support in messengers and on the website
Teams overloaded with tickets
See it in action
AI support demo: resolving a typical inquiry and creating a ticket for a complex case.
How It Works
Collect the knowledge base
We load your instructions, FAQs, and typical solutions.
Connect the channels
Website, Telegram, WhatsApp, email — wherever customers reach out.
Set up escalation
We define when the agent creates a ticket and escalates to a specialist.
Launch and improve
We analyze inquiries and expand the knowledge base.
With the agent vs. without
| Criteria | With AI agent | Without it |
|---|---|---|
| Cost/mo | from $500 | from $1500 |
| Response speed | < 10 sec | 2–30 min |
| Errors | < 2% | 15–25% |
| Work schedule | 24/7/365 | 8–12 hrs/day |
First we show the savings on your own requests
We take your knowledge base and real conversations, build a demo and calculate how many requests the bot will close itself and how much costs drop. We deploy only after that. No effect — no charge.
Pricing
Start
from $500/mo
- 1 channel
- Knowledge base
- Up to 1000 inquiries/mo
Optimal
from $1000/mo
- All channels
- Analytics
- Unlimited inquiries
- Escalation
VIP
from $2000/mo
- Custom scenarios
- Dedicated manager
- SLA 99.9%
- Multi-language
Frequently asked questions
Get a free audit for your niche
We’ll review your processes and show where an AI agent delivers results — free and with no obligations.
Customer Support Automation with AI
What customer support automation solves
Long queues, overloaded agents, the same questions on repeat and lost customers because of slow replies. An AI operator keeps the queue at zero, answers with the same quality day and night and resolves up to 80% of routine tickets. Human agents step in only where a person is truly needed.
Who it fits
E-commerce, services and SaaS, education, healthcare, travel — any business with a stream of requests. Common scenarios: order and delivery status, payment questions, returns and warranties, technical issues, product enquiries and collecting leads after hours.
Benefits of AI customer service
It handles any spike in requests without hiring new agents and keeps quality at peak times. Answers always match your standards and current information, and the customer never waits. Every conversation is stored, so the team sees recurring issues and improves the service.
Integrations, security and launch
We train the AI operator on your knowledge base and ticket history, connect Telegram, WhatsApp, Viber, your website and email, and set up seamless handover to a human with full context. Data is protected. Launch takes a few days. Book a demo and measure your support savings this month.
Customer support automation and a support chatbot
Customer support automation by AI Assist is an AI operator that handles requests around the clock: it answers routine questions from your knowledge base, resolves up to 80% of tickets without a human, creates tickets and escalates complex cases to a specialist with full context. The support chatbot works on your website, in Telegram, WhatsApp, Viber and email, clears queues and unloads your team. It connects to your CRM, learns from your data and launches in days. Book a demo and calculate your support savings.
