AI AssistInternal AI Helpdesk: Employees Solve Issues Themselves
A Slack/Teams bot resolves typical employee requests: password resets, access, account creation, unlocks — without ticketing the IT team.
What the Internal AI Helpdesk Covers
IT focuses on what matters
The bot closes routine tickets while engineers work on infrastructure and projects.
Employees don't wait
A password, access, or unlock — in seconds right in the messenger, no queue.
Actions by policy, securely
The bot performs only permitted operations per the company's access policies.
Who it’s for
Companies of 50+ employees
Businesses with an overloaded IT team
Distributed and remote teams
See it in action
With the agent vs. without
| Criteria | With AI agent | Without it |
|---|---|---|
| Resolution time | < 1 min | hours |
| IT workload | -70% | 100% |
| Availability | 24/7 | business hours |
Results guarantee
We’re confident in the result: first a free audit and a demo for your niche, and only then — implementation. No value — no payment.
Pricing
Start
from $60/mo
- 1 messenger
- IT knowledge base
- Typical requests
Business
from $200/mo
- Slack + Teams
- Integrations (AD, Okta)
- Automated actions
- Escalation
Frequently asked questions
Get a free audit for your niche
We’ll review your processes and show where an AI agent delivers results — free and with no obligations.
Internal AI Helpdesk for Employees
What the AI helpdesk solves
IT and admins drown in the same questions: "how to set up", "where to get access", "it's not working". An AI helpdesk answers employees in Slack and Teams from internal docs and closes routine tickets itself. Employee IT support automation lifts routine off the IT team and speeds up resolution.
Who it fits
Companies from 30 people, distributed teams and any business with internal IT support. Scenarios: instructions on systems and access, password resets and IT tickets, answers from policies and about hardware, onboarding newcomers to internal processes, routing complex tickets to a specialist.
Benefits of an internal AI helpdesk
The employee gets an answer instantly and doesn't wait for an admin to free up. The bot answers consistently at any hour and across all shifts, while the IT team handles real tasks, not repeats. Helpdesk load drops and resolution speed grows.
Integrations and launch
We deploy the bot in Slack or Microsoft Teams, train it on your policies, instructions and knowledge base, and set up escalation to IT. Data is protected. Launch takes a few days. Book a demo in your work messenger.
AI helpdesk and employee support bot in Slack
The internal AI helpdesk by AI Assist is a bot for Slack and Microsoft Teams that answers employees from internal docs and closes routine IT tickets itself. Employee IT support automation takes the flow of identical questions about access, passwords and systems off the IT team, while complex cases go to a specialist with context. Employees get an answer instantly at any hour, and admins handle real tasks. Order an internal AI helpdesk after a free review of your support processes.