AI Assist
Before buying, people read reviews — and check whether the business responds to them. Silence toward negativity scares customers more than the negativity itself. An AI agent helps keep your reputation under control without a dedicated PR manager.
Why reviews affect sales
Ratings on maps and marketplaces directly influence purchase decisions. A few unanswered negative reviews can cost dozens of lost customers.
What a reputation AI agent does
- Monitors reviews on Google Maps, Facebook, Instagram, and other platforms;
- Crafts personalized responses within minutes;
- Analyzes sentiment and detects problem topics;
- Encourages happy customers to leave reviews.
How to keep it human
The agent replies in your tone of voice, and sensitive or crisis cases can require human approval. This combines speed with control.
A fast, polite response to negativity often turns a dissatisfied customer into a loyal one.
Where to start
Start with an audit of your current reviews: it shows where you lose points and what people complain about most. Then set up response scenarios and launch monitoring.
