AI for automated tour selection for the company Ibis

For the travel company Ibis we implemented an AI solution for automated tour selection.

What we did

The agent talks to the customer in messengers, clarifies preferences (destination, budget, dates), and offers suitable tour options. Complex or non-standard requests are handed to a manager.

The outcome

Selecting a tour now takes minutes instead of hours of messaging. Managers step in at the ready-to-book stage, and customers get fast, convenient advice.