AI Assist
Previously AI understood only text. Multimodal models changed the rules: a single agent can read text, listen to voice, and analyze images. For business this opens new automation scenarios.
What "multimodal" means
It’s the ability to work with several data types at once. A customer can send a product photo, a voice message, or a document — and the agent understands all formats.
Business examples
- A customer sends a photo of a part — the agent identifies it and suggests an analog;
- A voice inquiry is automatically turned into a request;
- The agent reads an invoice or contract and extracts the data.
Why customers like it
It’s easier for people to photograph or speak a request than to describe it in text. A multimodal agent removes this barrier and speeds up service.
The less effort a customer needs to explain a request, the higher the conversion.
Where to start
Determine which format is most convenient for your customers. If it’s photos or voice, a multimodal agent gives a noticeable edge over text-only bots.
